Consulting for Customer Interaction:

Dulaney Consulting provides experienced Information Technology consulting with a focus on customer interaction and contact center systems.

 

 

How we help:

From an internal help desk to a global customer interaction operation, in today's world caring for your customers is a key to success. Dulaney Consulting provides the edge that will help you define and implement a strategy that will make you excel at customer interaction. Our expertise in contact center technology and operations include PBX, ACD, CTI, IVR, Self-service and CRM systems. Our years of Information Technology, IP Telephony and Telecommunications experience will be at your disposal. How does modern customer contact technology apply to your business goals? How do you architect a multi-site/multi-channel contact center system that is in sync with your IT infrastructure, your CRM system and your data warehouse? How should you evaluate vendors' products for ACD, WEB, CTI, IVR, Self-service and CRM? Dulaney Consulting can help you answer these questions.